Providing omnichannel support capabilities with chat bots  

Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels.

This session is about setting and demonstrating capabilities of Dynamics 365 Customer Service Digital add-in, providing portal experience with Power Pages including Live Chat capabilities. On our portal we will add Chatbot utilizing low-code Power Virtual Agent platform and connect to omnichannel environment.

A lot of stuff during the session time so expect full demo. 

Power Virtual Agents  Power Pages  

Srednji (200)


70 %

Atlantic 3, 06.12.2022. 16:10 - 17:10